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The Sky Packaging respects your privacy and is committed to protecting the personal information of its website visitors, customers, subscribers, and business contacts. This Privacy Policy explains what information we collect, how we use it, when we may disclose it, how long we retain it, and the choices available to you.
This Privacy Policy applies to information collected through theskypackaging.com, quotation forms, contact forms, newsletter subscriptions, email, telephone, live chat, order processing, and other interactions with The Sky Packaging.
By using our website or submitting personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website and services.
Personal and Business Information
We may collect information that you voluntarily provide, including:
Full name
Business or company name
Email address
Telephone number
Billing address
Shipping address
Country, state, province, city, and postal code
Product and packaging requirements
Box dimensions and quantities
Printing, material, finish, and add-on preferences
Artwork, logos, product images, and design files
Messages, comments, and special instructions
Quote and order history
Customer service communications
Newsletter and promotional preferences
Payment Information
When you make a payment, payment-related information may be collected and processed by our authorized payment processors or financial service providers.
Depending on the payment method, this may include:
Cardholder name
Billing address
Payment card details
Bank or transaction information
Payment status and transaction reference
The Sky Packaging does not intentionally store complete payment card numbers or card security codes on its own website servers when payments are processed through an independent payment provider.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol address
Browser type and version
Device type
Operating system
Internet service provider
Referring and exit pages
Pages viewed
Links clicked
Date and time of access
Approximate geographic location
Session duration
Website usage and navigation activity
Cookie and similar technology identifiers
This information helps us operate, secure, analyze, and improve our website.
How We Collect Information
We may collect information when you:
Request a custom packaging quote
Submit a contact form
Place or discuss an order
Upload artwork or sample images
Subscribe to packaging updates
Contact us by email, phone, or live chat
Respond to our communications
Create or use an account, if available
Browse or interact with our website
Participate in a promotion or survey
Provide feedback, testimonials, or reviews
We may also receive limited information from payment processors, shipping companies, analytics providers, advertising platforms, business partners, and publicly available business sources.
How We Use Your Information
The Sky Packaging may use personal information to:
Respond to questions and quote requests
Prepare customized packaging estimates
Process and manage orders
Verify customer and order information
Create proofs, mockups, and packaging designs
Communicate about artwork, production, and shipping
Process payments and prevent fraudulent transactions
Arrange production, fulfillment, and delivery
Provide customer support
Maintain business and transaction records
Send order updates and service-related notifications
Manage newsletter subscriptions
Send promotional communications where permitted
Personalize website content and customer experiences
Analyze website performance and visitor behavior
Improve our products, services, and website
Diagnose technical problems
Protect our website, customers, and business
Detect fraud, abuse, and security incidents
Enforce our Terms and Conditions
Comply with legal, tax, accounting, and regulatory obligations
Establish, exercise, or defend legal claims
We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.
Legal and Business Grounds for Processing
Depending on the applicable law and circumstances, we may process personal information:
With your consent
To respond to your request before entering a transaction
To fulfill an order or contractual obligation
To comply with applicable legal requirements
For legitimate business purposes that do not improperly override your privacy rights
To prevent fraud or protect the security of our services
To establish or defend legal claims
Where processing depends on consent, you may withdraw your consent subject to applicable legal and contractual restrictions.
Quotations, Orders, and Artwork
Information submitted through quotation and order forms may be used to evaluate your packaging requirements, calculate pricing, prepare designs, manufacture products, and coordinate delivery.
Artwork, logos, images, dielines, and design files may be shared only with personnel, contractors, production partners, and service providers who require access to perform services related to your request or order.
Customers should avoid uploading confidential information that is unnecessary for packaging production.
How We Disclose Information
The Sky Packaging does not sell personal information for monetary compensation.
We may disclose relevant information to carefully selected third parties when reasonably necessary for legitimate business operations, including:
Payment processors
Banking and financial institutions
Shipping companies and couriers
Packaging manufacturers and production partners
Printing and finishing providers
Website hosting providers
Cloud storage and data management providers
Email and customer communication providers
Live chat and customer support platforms
Analytics and website performance providers
Fraud prevention and cybersecurity providers
Marketing and advertising service providers
Professional advisers, including attorneys and accountants
Government, regulatory, and law enforcement authorities
These parties may receive only the information reasonably required to perform their assigned services or satisfy a lawful requirement.
We do not authorize service providers to use personal information for unrelated independent purposes unless separately disclosed or permitted by law.
Legal Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with applicable law or regulation
Respond to a subpoena, court order, or lawful government request
Protect the rights and property of The Sky Packaging
Enforce our agreements and policies
Investigate suspected fraud or unlawful activity
Protect customers, employees, contractors, or the public
Address a security threat or emergency
Establish, exercise, or defend a legal claim
Where legally permitted, we may take reasonable steps to notify the affected individual before making such a disclosure.
Business Transfers
If The Sky Packaging is involved in a merger, acquisition, financing, reorganization, sale of assets, change of control, bankruptcy, or similar business transaction, personal information may be reviewed or transferred as part of that transaction.
Any successor organization will be expected to handle transferred personal information consistently with this Privacy Policy and applicable law.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember visitor preferences
Maintain forms and shopping features
Measure website traffic
Understand how visitors use the website
Improve performance and usability
Detect errors and security threats
Evaluate marketing effectiveness
Deliver relevant advertising, where permitted
Types of Cookies
We may use:
Essential Cookies: Required for security and core website operation.
Functional Cookies: Remember choices and improve website convenience.
Analytics Cookies: Help us understand website usage and performance.
Advertising Cookies: Support advertising measurement and personalization, where enabled.
You may manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect website functionality.
Analytics and Advertising
We may use third-party analytics and advertising services to understand website traffic, measure campaign performance, and improve our services.
These providers may collect information through cookies or similar technologies, including device identifiers, IP addresses, browser information, and website activity.
Their use of information is governed by their respective privacy policies. Where required, advertising or nonessential cookies will be used only after appropriate consent.
Email Communications
We may send transactional emails concerning:
Quote requests
Artwork and proof approvals
Order confirmations
Production updates
Shipping and delivery
Payment or account matters
Customer service issues
Important policy or service changes
Transactional communications are necessary for providing requested services and may continue even if you unsubscribe from marketing emails.
We may also send newsletters, packaging updates, offers, and promotional messages where permitted. You may unsubscribe by using the link included in an email or by contacting:
Unsubscribing from marketing communications will not cancel essential order-related messages.
SMS and Telephone Communications
If you expressly consent to receive text messages, we may use your telephone number to send communications concerning quotes, orders, customer service, or promotional offers, depending on the consent provided.
Consent to receive promotional text messages is not a condition of purchasing our products or services.
Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP or following the instructions included in the message.
We do not sell or share SMS consent records or telephone numbers with third parties for their independent marketing or affiliate marketing purposes. Telephone information may be disclosed to service providers only when necessary to deliver communications, process orders, provide support, prevent fraud, or comply with law.
Customer Accounts
If account functionality is offered, you are responsible for maintaining the confidentiality of your login credentials.
Please notify The Sky Packaging promptly if you suspect unauthorized access to your account. We may suspend or restrict an account when reasonably necessary to protect customers, information, or website security.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
Unauthorized access
Unlawful use
Accidental loss
Improper disclosure
Alteration
Destruction
Fraud and security threats
Safeguards may include encrypted connections, access restrictions, authentication controls, monitoring, staff confidentiality requirements, secure hosting, and service-provider reviews.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. You submit information electronically at your own reasonable risk.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Process and complete orders
Maintain customer and transaction records
Preserve artwork and project history
Resolve disputes
Enforce agreements
Detect fraud and security incidents
Meet accounting, tax, insurance, and legal obligations
Retention periods may vary depending on the type of information, nature of the transaction, legal requirements, and ongoing business relationship.
When information is no longer reasonably required, we may securely delete, destroy, anonymize, or aggregate it.
Your Privacy Choices and Rights
Depending on where you reside and the law applicable to your information, you may have the right to:
Request confirmation that we process your personal information
Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent where processing relies on consent
Object to or restrict certain processing activities
Opt out of marketing communications
Request information about categories of third parties receiving your information
Request a portable copy of certain information
Appeal a privacy request decision where applicable
Submit a complaint to an appropriate privacy regulator
These rights are not absolute. Certain information may be retained where required for legal compliance, fraud prevention, order administration, dispute resolution, or the protection of legal rights.
How to Submit a Privacy Request
To exercise an applicable privacy right, email:
Please include:
Your full name
The email address associated with your request or order
Your relationship with The Sky Packaging
The privacy right you wish to exercise
Sufficient information to identify relevant records
We may request reasonable verification before completing a request. We will use information submitted for verification only to confirm identity, prevent fraud, and respond to the request.
Where permitted, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and direct identity verification from you.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
California Privacy Notice
This section applies only when California privacy law covers the relevant individual, information, and business activity.
California residents may have rights to request:
The categories of personal information collected
The sources from which information was obtained
The business or commercial purposes for collection
The categories of third parties receiving information
Access to specific pieces of personal information
Correction of inaccurate information
Deletion of eligible information
Opt-out from the sale or sharing of personal information
Limitation of certain uses of sensitive personal information
Equal service when exercising privacy rights
The Sky Packaging does not sell personal information for monetary compensation. If our data practices change in a way that qualifies as selling or sharing under applicable California law, we will provide the legally required notice and opt-out method.
We do not knowingly sell or share the personal information of individuals under 16.
Canadian Privacy Rights
Where Canadian privacy law applies, The Sky Packaging will collect, use, and disclose personal information for identified and reasonable purposes.
Canadian customers may request access to or correction of their personal information and may withdraw consent, subject to applicable legal and contractual limitations.
Information may be processed or stored outside Canada, including in the United States. As a result, it may be accessible to courts, law enforcement agencies, or government authorities under the laws of the jurisdiction where it is processed.
Canadian residents may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator if they believe their privacy concern has not been appropriately resolved.
International Data Processing
Because The Sky Packaging serves customers in the United States and Canada and may use service providers in different jurisdictions, personal information may be transferred to, stored in, or processed outside your state, province, or country.
Privacy and data protection laws in those jurisdictions may differ from those in your location. We take reasonable measures to require service providers to protect information appropriately.
Children’s Privacy
Our website and services are intended for businesses and individuals who are legally able to enter commercial transactions.
We do not knowingly collect personal information from children under 13 in the United States or from children who have not reached the applicable age of consent in their jurisdiction.
If you believe a child has submitted personal information without appropriate authorization, contact us so we can investigate and delete eligible information.
Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
The Sky Packaging does not control and is not responsible for the privacy practices, security, content, or policies of third-party services. You should review the privacy policy of any third-party website before submitting personal information.
Social Media and Public Content
If you communicate with us through social media or publicly post comments, reviews, images, or testimonials, the information may be visible to other users and governed by the platform’s privacy practices.
Please do not disclose confidential or sensitive information in public posts.
If you authorize us to use a review, image, testimonial, or social media post, we may use it for the purposes described in the authorization, subject to applicable law.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because no universally accepted technical standard currently governs how websites must respond to these signals, our website may not respond uniformly to them.
Where legally required, we will recognize applicable browser-based opt-out preference signals for covered activities.
Automated Decision-Making
We do not ordinarily use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
We may use automated tools for spam detection, fraud prevention, analytics, website security, and communication management.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our business practices
Website functionality
Service providers
Technology
Legal or regulatory requirements
The updated version will be posted on this page with a revised “Last Updated” date. If a change materially affects how we handle previously collected personal information, we will provide additional notice or request consent where legally required.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, subject to applicable law.
Contact Us
For questions, complaints, correction requests, deletion requests, marketing preferences, or other privacy concerns, contact:
The Sky Packaging
Email: sales@theskypackaging.com