This Returns, Reprints, Cancellations and Refunds Policy applies to orders placed with The Sky Packaging through our website, email, telephone, live chat, quotation forms, invoices, or authorized representatives.

Because our packaging products are manufactured according to each customer’s specifications, most orders cannot be returned or resold. This policy explains when an order may be canceled, when a production claim may be submitted, and what remedies may be available.

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection laws in the United States or Canada.

Custom Orders and Final Sale

Products manufactured according to customer-selected dimensions, artwork, materials, printing, colors, coatings, finishes, structures, inserts, quantities, or other specifications are considered custom-made products.

Except where required by applicable law or where The Sky Packaging confirms a qualifying production error, custom orders are final and are not eligible for return, exchange, credit, or refund based solely on:

• A change of mind

• A change in branding or marketing plans

• Incorrect specifications supplied by the customer

• Customer-approved artwork or content errors

• An incorrect shipping address supplied by the customer

• Failure to use or resell the packaging

• Customer dissatisfaction with an approved design element

• Differences reasonably resulting from screens, materials, or production tolerances

• Delays caused by customer revisions, approvals, payments, or missing information

Stock or non-custom products, if offered, may be subject to separate return terms stated on the relevant quotation, invoice, or product page.

Customer Responsibility Before Production

Before approving production, customers must carefully review all quotations, invoices, dielines, proofs, specifications, and order details.

The customer is responsible for confirming:

• Product dimensions

• Box style and structure

• Material and thickness

• Printing method

• Colors and Pantone references

• Artwork and panel orientation

• Text, spelling, and grammar

• Logos and images

• Barcode and QR code information

• Legal and regulatory content

• Quantity

• Shipping address

• Special finishes

• Inserts and accessories

• Turnaround requirements

Approval of a proof, dieline, invoice, job specification sheet, or production confirmation authorizes The Sky Packaging to manufacture the order as approved.

Errors present in customer-supplied or customer-approved materials do not normally qualify as manufacturing defects.

Order Cancellation Requests

Cancellation requests must be submitted in writing to sales@theskypackaging.com.

A cancellation request is not effective until it has been reviewed and confirmed in writing by The Sky Packaging. Sending a request does not guarantee that production can be stopped.

The amount eligible for refund depends on the stage reached when the cancellation request is received and confirmed.

Before Design or Prepress Work Begins

If cancellation is approved before design preparation, dieline development, artwork adjustment, prepress review, material ordering, or other order-related work begins, the customer may receive a refund after deduction of:

• Payment processing charges

• Bank or currency conversion charges

• Administrative expenses

• Any non-recoverable third-party costs

• A cancellation charge of 10% of the order value

After Design or Prepress Work Begins

If design, artwork correction, dieline preparation, 3D rendering, proof development, plate preparation, or prepress work has started, a cancellation charge of at least 25% of the total order value may apply.

Additional deductions may apply for completed services, purchased materials, payment charges, or other non-recoverable expenses.

After Proof Approval or Material Procurement

If the customer has approved the final proof, or if materials, plates, dies, tools, foils, inks, inserts, or other order-specific supplies have been purchased or prepared, cancellation may no longer be possible.

If The Sky Packaging successfully stops the order, at least 50% of the total order value may be retained, together with all non-recoverable production and third-party costs.

After Production Begins

Orders cannot normally be canceled after printing, cutting, laminating, coating, foiling, embossing, assembly, packing, or another manufacturing process has begun.

No refund will be provided for completed or partially completed custom production unless otherwise required by applicable law.

After Shipment

An order cannot be canceled after it has been handed to a carrier, freight provider, courier, or delivery partner.

Shipping-related concerns will be handled according to the applicable shipping and damage provisions of this policy.

Design and Prepress Service Charges

Charges for completed design services, artwork reconstruction, logo tracing, dieline development, structural engineering, physical samples, premium proofs, mockups, and prepress services are non-refundable once the relevant work has begun.

If a design service was purchased separately from a packaging order, cancellation of the packaging order does not automatically create a right to a refund for completed design work.

Standard Production Turnaround

Our standard production turnaround is approximately 12 to 14 business days unless a different schedule is confirmed in writing.

Production turnaround generally begins after:

• Final artwork and proof approval

• Receipt of the required payment

• Approval of final specifications

• Resolution of technical artwork issues

• Confirmation of material availability

The turnaround period does not ordinarily include weekends, public holidays, shipping time, customs clearance, customer revision time, proofing delays, payment delays, or circumstances beyond our reasonable control.

A production or delivery estimate is not a guaranteed delivery date unless expressly stated in a written agreement signed by an authorized representative of The Sky Packaging.

Rush Production and Expedited Shipping

Rush production and expedited shipping are subject to availability and written confirmation.

Rush charges, expedited carrier charges, special procurement costs, and other priority-service expenses are generally non-refundable after the requested service has been scheduled or performed.

If The Sky Packaging fails to provide a separately purchased rush service for reasons within our reasonable control, our responsibility will ordinarily be limited to refunding the specific rush fee. The underlying custom order will remain subject to this policy.

Inspection Upon Delivery

Customers should inspect all shipments promptly after delivery.

Before signing for visibly damaged freight, customers should, whenever possible:

• Examine the exterior packaging

• Count the cartons or pallets

• Photograph visible damage

• Record shortages or damage on the carrier’s delivery receipt

• Ask the carrier to acknowledge the notation

• Retain all packaging and shipping materials

Signing a delivery receipt without noting visible damage may affect the ability to recover compensation from the carrier.

Reporting Damaged, Defective, Incorrect, or Missing Products

Claims involving damaged, defective, incorrect, or missing products must be reported to The Sky Packaging in writing within five business days after delivery.

The claim should include:

• Customer name and company name

• Order or invoice number

• Delivery date

• Description of the problem

• Quantity believed to be affected

• Clear photographs and videos

• Images of shipping cartons and labels

• Images showing the complete affected products

• Any relevant measurements

• A copy of the carrier’s damage notation, if available

Failure to provide timely notice or sufficient supporting evidence may prevent us from investigating the claim, except where a longer period is required by applicable law.

Preserve the Products and Packaging

Customers must retain the affected products, cartons, labels, pallets, protective materials, and other relevant evidence until the claim has been resolved.

Do not use, alter, distribute, discard, destroy, or return claimed products without written instructions from The Sky Packaging.

We may request additional photographs, video evidence, samples, measurements, or inspection by a carrier or independent representative.

Return Authorization

No merchandise may be returned without prior written return authorization from The Sky Packaging.

If a return is required, we will provide appropriate instructions, including the approved return location and any necessary reference information.

Unauthorized returns may be refused and may not qualify for a refund, reprint, replacement, or credit.

Return Shipping Costs

If The Sky Packaging confirms that a return is necessary because of a qualifying error attributable to us, we will provide return instructions and determine responsibility for reasonable return shipping costs.

If inspection determines that the products conform to the approved specifications, the customer may be responsible for return transportation, re-delivery, storage, inspection, and related expenses, to the extent permitted by law.

Qualifying Production Errors

A claim may qualify for corrective action when The Sky Packaging confirms that the delivered products materially differ from the approved proof, invoice, or written specifications due to an error within our production responsibility.

Examples may include:

• Incorrect box dimensions beyond reasonable manufacturing tolerances

• A materially incorrect box style

• Incorrect approved material

• Missing ordered finishing

• Printing of artwork different from the final approved file

• A significant production defect affecting normal use

• A verified material shortage

• Products damaged before transfer to the carrier

• Delivery of another customer’s products

Minor variations that do not materially affect appearance, assembly, or intended use may not qualify as defects.

Available Remedies

After investigating and validating a claim, The Sky Packaging may, subject to applicable law, provide one or more of the following remedies:

• Reprinting the affected quantity

• Replacing qualifying defective products

• Repairing or correcting the products where practical

• Providing an appropriate account credit

• Providing a partial refund proportionate to the verified issue

• Providing a full refund for the affected portion when no reasonable correction is available

The appropriate remedy will depend on the nature, severity, and quantity of the affected products.

A full refund for an entire order will not normally be available when only a limited portion of the order is affected, and a reasonable replacement, reprint, credit, or partial refund can resolve the issue.

Reprints and Replacements

Approved reprints and replacements will ordinarily use the specifications, quantities, materials, and artwork from the original approved order.

A reprint claim cannot be used to request new artwork, changed dimensions, different materials, altered colors, additional finishes, or upgraded specifications without additional charges.

Reprint production and delivery times may vary depending on material availability, production capacity, and the nature of the correction.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method whenever reasonably possible.

Refund processing time may vary depending on the bank, card issuer, payment processor, currency, and financial institution. Currency conversion differences, bank charges, and payment processor timelines may be outside our control.

Refunds will be issued only after any required inspection, return, or claim verification has been completed.

Shipping Damage

Damage occurring after an order has been transferred to the carrier may require a carrier claim.

Customers must promptly notify both The Sky Packaging and the carrier and provide all requested evidence. We may assist with the carrier claim but cannot guarantee the carrier’s decision or processing time.

Where permitted by applicable law and the shipping agreement, responsibility for transit loss or damage may depend on the agreed shipping terms, insurance coverage, carrier liability, and point at which risk of loss transfers.

Lost Shipments

A shipment is not considered lost solely because it is delayed.

If tracking information indicates prolonged non-delivery, contact The Sky Packaging so that we can request a carrier investigation.

A replacement or refund will be considered only after the carrier completes its investigation or otherwise confirms that the shipment is lost, unless applicable law requires an earlier remedy.

Incorrect or Incomplete Shipping Address

Customers are responsible for supplying a complete and accurate delivery address, recipient name, telephone number, access instructions, and other shipping information.

Additional charges resulting from an incorrect or incomplete address may include:

• Address correction

• Re-routing

• Re-delivery

• Storage

• Return transportation

• Customs charges

• Reshipment

Orders returned because of incorrect customer-provided information are not automatically eligible for a refund.

Refused and Unclaimed Deliveries

If a customer refuses delivery without an approved claim, fails to collect the shipment, or is unavailable after reasonable delivery attempts, the customer may be responsible for storage, return freight, re-delivery, disposal, and other carrier charges.

Custom products returned as refused or unclaimed are not automatically eligible for refund or credit.

Customs, Duties, Taxes, and Import Charges

Unless expressly included in the written quotation, customers are responsible for applicable customs duties, brokerage fees, import taxes, sales taxes, goods and services taxes, harmonized sales taxes, provincial taxes, inspections, permits, and related charges.

Delays caused by customs authorities or failure to pay import charges do not normally qualify an order for cancellation or refund.

Quantity Variations

Custom manufacturing may result in reasonable quantity variations.

Unless the quotation or invoice guarantees an exact quantity, minor overruns or underruns may occur because of setup, quality control, die cutting, printing, assembly, or finishing processes.

Any applicable quantity tolerance or billing adjustment should be stated in the quotation, invoice, or production specifications. A variation within the agreed tolerance does not constitute a production defect.

Color Variations

Printed colors may vary from colors displayed on monitors, mobile devices, electronic proofs, office printers, or previously manufactured orders.

Reasonable differences may result from:

• Screen calibration

• CMYK conversion

• Pantone conversion

• Ink formulation

• Material color and texture

• Kraft or colored stock

• White ink coverage

• Lamination and coatings

• Foil and metallic surfaces

• Printing method

• Normal production variation

Digital proofs are primarily intended to confirm content, placement, and layout. They do not guarantee an exact representation of printed color, texture, material, gloss, foil reflection, or finishing depth.

A minor or commercially reasonable color variation does not qualify as a defect. Customers requiring close color control should request a physical proof, Pantone specification, or production sample before authorizing the full order.

Material and Finish Variations

Paperboard, kraft, corrugated stock, rigid board, specialty paper, recycled material, biodegradable material, films, foils, coatings, and other substrates may display natural or manufacturing variations.

These may include minor differences in:

• Shade

• Texture

• Fiber pattern

• Thickness

• Surface appearance

• Foil reflection

• Embossing depth

• Coating level

• Fold resistance

• Edge appearance

Variations within reasonable commercial and manufacturing tolerances are not considered defects.

Cutting, Folding, Gluing, and Registration Tolerances

Printing and packaging production involves mechanical processes that may produce slight movement in cutting, folding, gluing, perforation, scoring, registration, foil placement, Spot UV, embossing, debossing, and other finishes.

Artwork should be prepared with adequate bleed and safe zones. Minor movement within reasonable industry tolerances does not qualify as a production defect.

Assembly and Product Compatibility

Unless assembly services are expressly included, packaging may be supplied flat and may require folding, locking, gluing, or product insertion by the customer.

Customers are responsible for confirming that the approved dimensions, structure, material, inserts, and closures are suitable for their products.

Product fit problems caused by inaccurate measurements, unprovided samples, later product modifications, or specifications approved by the customer do not qualify for refund or reprint.

Proof Approval and Customer-Supplied Errors

The Sky Packaging is not responsible for errors that appear in an approved proof or in customer-supplied files, including:

• Typographical errors

• Incorrect spelling or grammar

• Incorrect contact information

• Incorrect legal statements

• Missing content

• Low-resolution images

• Incorrect barcodes or QR codes

• Font problems

• Artwork orientation

• Incorrect dimensions

• Incorrect panel placement

• Unlicensed graphics

• Regulatory non-compliance

• Customer-requested design choices

Our technical artwork review does not constitute legal, regulatory, linguistic, marketing, or barcode verification.

Unauthorized Artwork and Intellectual Property

A claim will not qualify for refund merely because a third party challenges artwork, branding, trademarks, copyrighted content, product claims, photographs, fonts, or other customer-supplied material.

The customer is responsible for ensuring that submitted content is accurate, lawful, and properly authorized.

Samples, Prototypes, and Physical Proofs

Fees for samples, prototypes, press proofs, color proofs, mockups, tooling, dies, printing plates, structural development, and shipping are generally non-refundable after work begins.

A sample may be produced using different equipment, materials, or processes than those used in the final production run. Any known differences should be disclosed in the relevant quotation or approval documentation.

Promotional and Discounted Orders

Discounts, subscription codes, promotional offers, and negotiated pricing do not alter this policy unless the written offer expressly states otherwise.

If a qualifying refund is issued, it will be based on the amount actually paid for the affected products after discounts, credits, and promotional adjustments.

Chargebacks and Payment Disputes

Customers should contact The Sky Packaging before initiating a chargeback so we have an opportunity to investigate and resolve the concern.

Submitting a chargeback does not cancel an order that has entered design, procurement, production, or shipment.

We may provide the payment processor with relevant quotations, invoices, proof approvals, correspondence, delivery records, production evidence, and policy acceptance information. Nothing in this section prevents a customer from exercising lawful payment-dispute rights.

Events Outside Reasonable Control

The Sky Packaging is not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, fires, labor disruptions, transportation interruptions, customs delays, government actions, carrier failures, utility interruptions, material shortages, public health emergencies, cyber incidents, or similar events.

When reasonably possible, we will communicate material delays and work toward an appropriate solution. Such events do not automatically create a right to cancel a completed or in-production custom order.

Business Customers

When products are purchased for commercial, resale, promotional, or business purposes, the customer is responsible for inspecting them before distribution, filling, assembly, or resale.

Using, distributing, filling, labeling, modifying, or reselling the products after discovering or reasonably being expected to discover an issue may affect the available remedy.

No Waiver of Mandatory Rights

This policy is intended to operate to the fullest extent permitted by applicable law.

If a federal, state, provincial, territorial, or local law grants a customer a mandatory right that cannot legally be waived, that right will apply despite any conflicting provision in this policy.

Policy Updates

The Sky Packaging may update this policy to reflect changes in our services, operations, business practices, or legal obligations.

The version applicable to an order will generally be the version in effect when the order is accepted, unless applicable law requires otherwise.

How to Submit a Claim

To request a cancellation, report a problem, or submit a return, reprint, replacement, or refund claim, contact:

Email: sales@theskypackaging.com

Please include your order number, company name, delivery date, description of the issue, affected quantity, and supporting photographs or videos.

Do not return any products until The Sky Packaging has provided written return authorization and instructions.

Before publication, insert the policy’s effective date, verified business address, current telephone number, and registered legal entity name after formation. Have a qualified United States and Canadian commercial attorney review the cancellation charges, claim periods, risk-of-loss language, limitation provisions, and mandatory consumer rights.